Frequently Asked Questions
Everything you need to know about your Alpkit orders, shipping, and sustainable outdoor gear.
What is the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our courier's website to see the real-time status of your delivery.
What is your return policy?
We offer a 123-day return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange. Please note that custom-made items are excluded.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I care for my technical outdoor clothing?
To maintain the performance of your gear, we recommend washing with a technical cleaner like Nikwax and avoiding fabric softeners. Specific care instructions can be found on the label of each garment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer PayPal, Apple Pay, and Klarna for flexible financing options.
Does Alpkit offer a warranty on products?
Every Alpkit product comes with our 'Alpine Bond' guarantee. If a product fails due to a manufacturing defect, we will repair, replace, or refund it regardless of its age.